Welcome to Authentic Colombia. By accessing or using our online store, you agree to the following terms and conditions:

Product Information:
​Each item is handmade by skilled artisans, and due to the nature of the craftsmanship, slight variations may occur. These variations are not defects but a testament to the uniqueness of each piece.

Pricing and Discounts:
​Prices are subject to change without notice. Special prices and discounted items are final sale and not eligible for return, exchange, or refund.

Shipping and Delivery:
​Orders are processed and shipped within 48 to 72 hours after receipt. Once your order has been shipped, you will receive a confirmation email with a tracking number for your convenience. Please note that shipping times may vary depending on your location and selected shipping method.

Ownership and Use:
All products are for personal use only and cannot be reproduced or resold without prior written permission.

Privacy Policy:
We respect your privacy. Any personal information collected during purchase will be used solely to fulfill your order and provide updates if you opt in.

Modifications:
​Authentic Colombia reserves the right to update these terms and conditions at any time. Changes will be posted on this page.



Refund & Return Policy

We value your satisfaction and are committed to ensuring a positive shopping experience. Please review our policies below:


Return Policy:
Returns are accepted within 14 days of receipt.

Customers are responsible for return shipping costs.


Exchange Policy:
Exchanges are available within 14 days of receipt.

If exchanging for another product, we will cover the shipping cost of the new item.


Refunds:
Refunds are available for returned items, excluding shipping costs.

If preferred, customers can exchange items instead of receiving a refund.


Final Sale Items:
Items purchased on special discounts or promotions are final sale and not eligible for return, exchange, or refund.

Condition of Returned Items:

All returned or exchanged items must be unused, in their original condition, and with all tags and packaging.


Timeline:
Refunds or exchanges will be processed within 7-10 business days of receiving the returned item.


Contact Us:
If you wish to initiate a return or exchange, please click here to get in touch with us. We’re happy to assist you.
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